Terms of Service

Last updated: October 23, 2026

Welcome to Rose & Giovanni. These Terms of Service ("Terms") apply to your use of our website and to every purchase you make from us. By using our website or placing an order, you agree to these Terms. Please read them carefully.

1. About Us

This website, roseandgiovanni.com, is operated by Rose & Giovanni Jewelry. You can reach us at info@roseandgiovanni.com.

2. Eligibility

You must be at least the age of majority in your province or territory, or have the permission of a parent or guardian, to place an order.

3. Our Products

We sell fashion jewellery for everyday wear and gifting. Product information on our website is provided for general information and to help you choose.

4. Product Descriptions and Appearance

We do our best to show our pieces as accurately as possible. Colours may look slightly different depending on your screen, and measurements are approximate. Please check the materials listed in each product description before ordering, and inspect your piece when it arrives.

5. Use and Care

Please wear and care for your jewellery as intended. Avoid contact with perfume, lotion, chlorine and salt water, and store each piece separately. We are not responsible for damage caused by misuse or improper care.

6. Materials and Sensitivities

Some people may react to certain metals or materials. If you notice any irritation, stop wearing the piece and seek advice from a healthcare professional if needed.

7. Orders, Prices and Payment

All prices are shown in Canadian dollars (CAD). Prices, discounts and availability may change at any time, and quantities are limited while stock lasts. We may refuse or cancel an order, for example in case of a pricing error, suspected fraud or if an item is no longer available; if you have already paid, you will receive a full refund. Payments are processed securely by third-party payment providers.

8. Discounts and Bundles

Bundle discounts are applied automatically in your cart. Only the highest eligible bundle discount applies, and discounts cannot be combined unless stated otherwise.

9. Shipping

Shipping details are explained in our Shipping Policy. We are not responsible for delays caused by carriers, weather or other events outside our control.

10. Returns and Refunds

Returns, exchanges, refunds and our 12-month warranty are covered by our Refund & Returns Policy, which forms part of these Terms.

11. Intellectual Property

All content on this website, including images, text, logos and designs, belongs to Rose & Giovanni or its licensors and may not be copied or used without our written permission.

12. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or practices.

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential damages arising from your use of our website or products. Our total liability for any claim relating to a product is limited to the amount you paid for that product. Nothing in these Terms limits any rights you have under applicable consumer protection law.

14. Indemnification

You agree to compensate us for claims or losses caused by your breach of these Terms or misuse of our website.

15. Governing Law

These Terms are governed by the laws that apply in the place where you live, including any consumer protection laws that cannot be excluded.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will always be on this page. Your continued use of the website after changes are posted means you accept the updated Terms.