Privacy Policy

Last updated: October 23, 2026

Rose & Giovanni Jewelry ("Rose & Giovanni", "we", "us") runs this online store and website, including all related information, content, tools, products and services (together, the "Services"). This Privacy Policy explains what personal information we collect, how we use it and who we share it with when you visit our store, shop with us or get in touch. By using the Services you confirm that you have read this policy.

Personal Information We Collect or Process

Depending on how you use the Services, we may collect the following information:

Contact details – your name, billing and shipping address, phone number and email address.
Payment information – payment method, transaction details and payment confirmation. Card details are handled by our secure payment providers; we never see or store your full card number.
Account information – login details, preferences and settings if you create an account.
Order information – the pieces you view, add to your cart, buy, return or exchange.
Messages to us – anything you include when you email us or contact customer care.
Device information – your browser, device type, IP address and similar technical identifiers.
Usage information – how and when you browse and interact with our store.

Where We Get Your Information

From you – when you place an order, sign up for our emails, create an account or contact us.
Automatically – through cookies and similar technologies when you visit our store.
From our service providers – such as our payment, shipping, email and analytics partners.

How We Use Your Personal Information

To process your order and improve our store

We use your information to process payments, prepare and ship your order, handle returns, exchanges and warranty requests, manage your account and make our store easier and more personal to use.

Marketing and advertising

If you have signed up, we send you emails about new pieces, offers and your favourites. We may also show you ads on other websites and social media based on your activity in our store. You can unsubscribe at any time using the link at the bottom of every email.

Security and fraud prevention

We use your information to keep payments and accounts secure and to detect and prevent fraud or misuse.

Customer care

We use your information to answer your questions and help you with your order.

Legal reasons

We use your information where needed to comply with the law, respond to valid requests from authorities and enforce our terms.

Advertising and Analytics Partners

We work with advertising and analytics partners, such as Meta (Facebook and Instagram), to measure how our ads perform and to show relevant ads. These partners may receive information such as pages viewed, items added to your cart and purchases, linked to cookies or device identifiers.

We do not share sensitive data

We do not collect or share sensitive personal information (such as health information) for advertising.

Your choices

Adjust your cookie settings in your browser or through our cookie banner where available.
Manage ad preferences directly in your Meta account settings.
Email us at info@roseandgiovanni.com if you do not want your information used for personalised advertising.

How We Share Personal Information

We only share your information where needed, for example:

With Shopify and service providers that help us run the store, such as payment processing, shipping, email, customer care and data hosting.
With advertising and marketing partners, as described above.
When you ask us to, for example to ship a gift to someone else.
When required by law, or in connection with a business transfer such as a merger or sale.

We do not sell your personal information.

Relationship with Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve the Services. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you can also exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our store may link to other websites, such as social media. We are not responsible for their privacy practices, so please review their policies before sharing information with them.

Children's Data

Our Services are not intended for children and we do not knowingly collect personal information from anyone under the age of majority. If you believe a child has given us their information, please contact us and we will delete it.

Security and Retention

We take reasonable steps to protect your information, but no online system is completely secure. We keep your information only as long as needed to fulfil your order, provide our Services, meet legal and accounting obligations and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Correct information that is inaccurate.
Delete your personal information.
Receive a copy of your information or have it transferred.
Withdraw consent or opt out of marketing emails at any time.

To make a request, email us at info@roseandgiovanni.com. We may need to verify your identity first. We will never treat you differently for exercising your rights.

Complaints

If you have a concern about how we handle your information, please contact us first so we can help. You may also have the right to complain to your local data protection authority, such as the Office of the Privacy Commissioner of Canada.

International Transfers

Your information may be stored and processed outside the country where you live, including by our service providers. Where required, we use appropriate safeguards to protect it.