Last updated: October 23, 2026
We want you to love every piece you choose. If something isn't right, here is how we can help.
1. 30-day returns and exchanges
You can return or exchange your order within 30 days of delivery, and returns are free. Items should be unworn, in their original condition and returned with their packaging, so the next customer can enjoy them too.
2. How to start a return
Email us at info@roseandgiovanni.com with your order number and the item(s) you would like to return or exchange. We will send you the return instructions. Please don't send items back without contacting us first, so we can match your parcel to your order.
3. Refunds
Once we have received and checked your return, we will email you to confirm. Approved refunds are issued to your original payment method. Depending on your bank, it can take a few business days before the refund appears on your statement.
4. Exchanges
Prefer a different piece or finish? Let us know in your email and we will help you exchange it, subject to availability. As this is our final collection, some pieces may sell out; if your choice is no longer available, we will refund you instead.
5. Cancellations and address changes
Orders are prepared quickly. If you need to cancel your order or change your shipping address, email us as soon as possible. We can make changes until your order has been dispatched.
6. Damaged, defective or incorrect items
If your piece arrives damaged, faulty or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement free of charge or, if a replacement isn't possible, give you a full refund.
7. 12-month warranty
Every piece comes with a 12-month warranty against manufacturing defects, starting from the delivery date. If your jewellery has a manufacturing defect within this period, we will repair or replace it free of charge. The warranty does not cover normal wear and tear, accidental damage, loss or theft, or damage caused by improper care such as contact with perfume, lotion, chlorine or salt water.
8. Lost or undelivered parcels
If your tracking shows your parcel as delivered but you haven't received it, please check with neighbours and your building's mailroom, then contact us within 7 days of the delivery date so we can open an investigation with the carrier. Confirmed lost parcels are replaced or refunded free of charge.
9. Contact
Questions about a return, exchange or warranty request? Email us at info@roseandgiovanni.com with your order number. We will get back to you as soon as possible.